Cima
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Activity overview
Latest activity by Cima-
Cima created an article,
What if my discount code isn’t working?
If your discount code isn’t applying at checkout, don’t worry — here are the most common reasons and how to fix them:Expired CodeMany promotional codes (e.g. seasonal sales, email offers) have a se...
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Cima created an article,
Do discount codes expire?
Yes - most discount codes come with an expiry date or a re-verification requirement. Here’s what you need to know:Group discounts (Students, Healthcare, Key Workers, Teachers, Seniors, Disability)T...
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Cima created an article,
Do discount codes apply to subscriptions or sale items?
Subscriptions – Subscription purchases already include a 10% saving, so discount codes cannot be applied on top.Sale items – In most cases, discount codes cannot be used on already-discounted produ...
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Cima created an article,
How do I use my discount code?
Enter your code in the “Discount code” box at checkout.The discount will apply immediately to your basket.Codes can usually only be used once per order.They cannot be applied retrospectively to ord...
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Cima created an article,
What discounts do you offer?
We’re proud to offer exclusive discounts for a number of groups as a thank you for their hard work and contribution: Students – verify your student status via our Student Discount page. Healthcare ...
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Cima created an article,
How do I amend the products in my subscription?
You can manage your subscription at any time in your Customer Account. Whether you want to swap a product, add a new item, or change the delivery frequency, you can easily adjust your subscription ...
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Cima created an article,
How do I cancel my subscription?
You may cancel your subscription at any time by accessing your Customer Account and selecting Manage Subscriptions. Please note that cancellations require at least 2 business days' notice before yo...
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Cima created an article,
Will I receive notifications about my subscription?
Yes - before each order is processed, we’ll send you an email reminder so you can:Skip a delivery,Change products,Or update your details.You’ll also be kept informed about new product launches and ...
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Cima created an article,
How do I know which products are best for me?
If you’re unsure which products to subscribe to, we recommend visiting our Skin Concerns page. This helps you explore products based on your needs, including:Dry or cracked handsEczema-prone or sen...
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Cima created an article,
How do I update my payment details or shipping address?
To avoid missed deliveries, make sure your details are up to date: Payment method – log into your Customer Account to add or update your card. Delivery address – update this before your next order ...